i2i Community Guidelines
Last Updated: August 19, 2026
Welcome to i2i. Our platform is dedicated to bridging the gap between patients seeking mental health support and the professionals providing it. To foster a safe, reliable, and respectful marketplace, every user must strictly adhere to these shared standards.
Expectations for Patients
- Respectful Conduct: Communicate professionally with all Service Providers and i2i support staff, remaining entirely free from harassment, threats, or abusive language.
- Authentic Feedback: Ensure any public reviews reflect your genuine, first-hand clinical experience with the specific provider you booked.
- Privacy Awareness: Protect your own identity by intentionally omitting sensitive medical diagnoses or Protected Health Information (PHI) from public forums or reviews.
- Platform Integrity: Do not submit spam, generate fraudulent appointment requests, or attempt to manipulate the platform’s scheduling systems.
Expectations for Service Providers
- Profile Accuracy: Maintain strictly accurate and current profile details, including active licensure status, clinical specialties, and calendar availability.
- Professional Ethics: Treat all prospective and active patients with dignity, adhering entirely to your governing medical board’s code of ethics and federal anti-discrimination laws.
- Review Integrity: Never coerce, financially incentivize, or artificially manipulate patients into leaving positive platform feedback.
- Strict Confidentiality: Never respond to public reviews in a manner that confirms a patient’s identity, acknowledges a clinical relationship, or discloses PHI.
Moderation and Enforcement
- Content Removal: We reserve the right to remove content containing hate speech, threats, vulgarity, or demonstrably false information.
- Neutral Facilitator: i2i operates strictly as a technology facilitator; we do not arbitrate subjective clinical disagreements or peer review disputes.
- Consequences: Violations of these guidelines may result in immediate content removal, temporary account suspension, or permanent platform bans at our sole discretion.
- Reporting & Discretion: Users may report suspected violations to support@i2iconnect.com. i2i retains absolute discretion, but assumes no legal obligation or duty, to review, investigate, or take action regarding reported violations, or to arbitrate private disputes between patients and Service Providers.