i2i Terms Of Service

Effective Date: August 19, 2026

  • INTRODUCTION AND ACCEPTANCE OF TERMS
  • I2I DOES NOT PROVIDE MEDICAL ADVICE
  • NO PROFESSIONAL-PATIENT RELATIONSHIP
  • CHOOSING A SERVICE PROVIDER
  • ABOUT THE SERVICES
  • YOUR ACCOUNT RESPONSIBILITIES
  • USER CONTENT AND FEEDBACK
  • TELETHERAPY SERVICES
  • THIRD-PARTY LINKS AND SERVICES
  • OUR INTELLECTUAL PROPERTY AND YOUR USE OF CONTENT
  • PAYMENT SERVICES
  • DISCLAIMERS
  • LIMITATION OF LIABILITY
  • INDEMNIFICATION
  • TERMINATION
  • DISPUTE RESOLUTION; BINDING ARBITRATION
  • MISCELLANEOUS

INTRODUCTION AND ACCEPTANCE OF TERMS

The following terms (the “Terms of Service” or the “Agreement”) constitute a legally binding agreement between you and i2i LLC (“i2i,” “we,” or “us”), the operator of i2iTherapy.com, i2iConnect.com, and all related websites, applications, and services owned or operated by i2i that reference or link to these Terms (collectively, the “Services”). For the purposes of these Terms of Service, the “Services” include, without limitation, scheduling technology integrated into third-party websites and other technology provided by i2i for the facilitation of healthcare services. 

This Agreement is a contract that governs your access to and use of the Services. You must agree to this Agreement to use the Services. If you do not agree, you may not use the Services. As used in this Agreement, “you” means any visitor or user who accesses our Services, whether or not such person has registered for an account.

i2i’s collection and use of personal data is described in our Privacy Policy, which is incorporated by reference into this Agreement.

We may, from time to time, add new features to the Services, substitute a new service for one of the existing Services, or discontinue or suspend any part of the existing Services. Under no circumstances will i2i be liable for any suspension or discontinuation of the Services or any portion thereof.

IMPORTANT: PLEASE REVIEW THE ARBITRATION AGREEMENT IN SECTION 16 BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE MOST DISPUTES WITH I2I THROUGH BINDING, INDIVIDUAL ARBITRATION.

We are constantly improving our Services, so these Terms of Service may need to change. We reserve the right to change the terms at any time. If you use the Services in any way after a change becomes effective, that means you agree to all of the changes.

If you create an account or use the Services on behalf of another person (such as a minor child), you represent that you are authorized to accept this Agreement on their behalf.

Any provisions that, by their nature, should survive termination of this Agreement shall survive. This includes, but is not limited to, any obligation you have to pay us or indemnify us, any limitations on our liability, and any terms regarding intellectual property rights or disputes between us.

I2I DOES NOT PROVIDE MEDICAL ADVICE

i2i is not a healthcare provider. The Content that you obtain or receive from i2i, its employees, partners, or otherwise through the Services, is for informational, scheduling, and payment purposes only. All medically related information, including, without limitation, information shared via the i2i blog, social media channels, or other communications, is for informational purposes only.

WHILE WE HOPE THE CONTENT IS USEFUL IN YOUR HEALTHCARE JOURNEY, IT IS NOT INTENDED AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. DO NOT USE THE SERVICES FOR EMERGENCY MEDICAL NEEDS. IF YOU ARE EXPERIENCING A MENTAL HEALTH CRISIS, ARE THINKING ABOUT SUICIDE, OR ARE CONSIDERING TAKING ACTIONS THAT MAY CAUSE HARM TO YOU OR OTHERS, YOU MUST IMMEDIATELY CALL OR TEXT 9-8-8 TO REACH THE SUICIDE & CRISIS LIFELINE, CALL 9-1-1, OR GO TO THE NEAREST EMERGENCY ROOM. Your use of the Services is solely at your own risk. Nothing stated or available through the Services is intended to be, and must not be taken to be, the practice of medicine or the provision of professional healthcare advice or clinical care.

i2i is not a referral service and does not recommend or endorse any particular Service Provider. If you rely on any Content, you do so solely at your own risk. We encourage you to independently confirm any Content relevant to you with other sources, including the Service Provider’s office and the appropriate state licensing or certification authorities.

NO PROFESSIONAL-PATIENT RELATIONSHIP

THERAPISTS, PSYCHOLOGISTS, DOCTORS, NURSES, AND OTHER MENTAL HEALTH PROFESSIONALS (“SERVICE PROVIDERS”) USE THE SERVICES TO SHARE CONTENT WITH YOU, BUT YOUR USE OF THIS CONTENT IS NOT A SUBSTITUTE FOR HEALTHCARE. NO LICENSED PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED WHEN YOU USE THE SERVICES OR CONTENT. THIS IS TRUE WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE SERVICES OR THROUGH ANY OTHER COMMUNICATIONS FROM I2I, INCLUDING, WITHOUT LIMITATION, OUR MATCHING TOOLS, EDUCATIONAL ARTICLES, SOCIAL MEDIA CHANNELS, OR ANY ASSISTANCE WE MAY PROVIDE TO HELP YOU FIND AN APPROPRIATE SERVICE PROVIDER.

i2i encourages Service Providers to use the Services responsibly, but we have no control over, and cannot guarantee the availability of, any Service Provider at any particular time. We will not be liable for canceled or otherwise unfulfilled appointments, or any injury or loss resulting therefrom, or for any other injury or loss resulting or arising from, or related to, the use of the Services whatsoever.

CHOOSING A SERVICE PROVIDER

In connection with using the Services to schedule appointments with Service Providers, you understand and agree to the following:

a. How Our Marketplace Works. The lists of Service Providers on our platform are not exhaustive, and there may be other providers who meet your search criteria but are not available through i2i. Service Providers are independent professionals who choose to participate in our Services; they are not our employees or agents. Service Providers listed through the Services enter into a contract with us and pay us a fee for the technology services we provide.

b. How We Generate Your Matches. To help you find a Service Provider who may be suitable for your needs, we provide you with a list of personalized matches. These results and any associated “match scores” are purely administrative and informational tools based on user-provided preferences, Service Provider availability, and historical platform data. i2i does not steer patients to specific Service Providers based on fee arrangements, payor types, or provider compensation, and the matching engine strictly weighs user preference and objective administrative criteria. Matching scores and search placements are calculated completely agnostic to provider subscription tiers or transaction volume, and i2i receives no increased financial remuneration based on which matched Service Provider a user selects. I2I’S MATCHING ALGORITHM DOES NOT PERFORM CLINICAL TRIAGE, DOES NOT EVALUATE MEDICAL ACUITY, AND DOES NOT CONSTITUTE MEDICAL ADVICE. These results are not a clinical recommendation or endorsement, and the ultimate responsibility for selecting an appropriate Service Provider rests entirely with you. 

c. Our Vetting Process. i2i may take certain limited steps to verify that Service Providers on our platform hold active licenses and are not listed in the U.S. Department of Health and Human Services Office of the Inspector General Exclusion database. i2i also reserves the right to exclude any Service Provider from our platform who, in our sole discretion, has engaged in unprofessional conduct.

d. Our Disclaimers. i2i (i) does not employ, recommend, or endorse any Service Providers; (ii) does not make any representations or warranties with respect to these Service Providers or the quality of the services they may provide; and (iii) is not responsible for ensuring that the information a Service Provider provides about themselves is accurate or up-to-date. Furthermore, i2i does not receive any fees from Service Providers for featuring them with a higher or better placement in search results.

e. YOU ARE RESPONSIBLE FOR CHOOSING YOUR OWN SERVICE PROVIDER. This includes determining whether the applicable Service Provider is suitable for your healthcare needs based on specialty, experience, qualifications, licenses, and other facts and circumstances that could impact your care.

ABOUT THE SERVICES

i2i grants you a limited, non-exclusive, revocable, non-sublicensable, and non-transferable license to use the Services in accordance with these Terms of Service. Portions of the Services can be viewed without an account, but to use our core features, you must create an account (“Account”) and provide certain basic information about yourself. By providing us with any information, you authorize i2i to use and disclose it as described in our Privacy Policy.

The information, data, and other materials made available through the Services (“Content”) are for informational purposes only. You acknowledge that although some Content may be provided by licensed healthcare professionals (“Service Providers”), the provision of such Content does not create a professional/patient relationship and does not constitute medical advice, diagnosis, or treatment. Our Services and Content are provided only to assist you in connecting with a Service Provider.

WHILE WE MAKE REASONABLE EFFORTS TO PROVIDE YOU WITH ACCURATE CONTENT, WE MAKE NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY CONTENT, INCLUDING PROFESSIONAL QUALIFICATIONS, EXPERTISE, OR INSURANCE INFORMATION. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON ANY SUCH CONTENT. FURTHERMORE, I2I DOES NOT ENDORSE, REFER, OR RECOMMEND ANY SPECIFIC SERVICE PROVIDER ACCESSIBLE THROUGH THE SERVICES.

Data Lifecycle and HIPAA Acknowledgment. You acknowledge that prior to initiating an appointment request or submitting practice intake materials through the Services, the information you provide to i2i is non-PHI governed exclusively by our Privacy Policy. Immediately upon your submission or initiation of an appointment request, booking request, or practice intake instrument, all information transmitted to or stored for the designated Service Provider becomes Protected Health Information (PHI) governed by i2i’s obligations as a Business Associate under HIPAA and the Service Provider’s Notice of Privacy Practices, regardless of whether the appointment is subsequently confirmed, rescheduled, or canceled by the Service Provider.

YOUR ACCOUNT RESPONSIBILITIES

a. Your Use of the Services and Financial Responsibilities. You are responsible for your own healthcare expenses. Any charges for clinical or related services rendered by Service Providers are entirely your responsibility. You are responsible for ensuring that all information you provide to i2i, including your insurance information, is accurate and up-to-date. You must resolve any dispute between you and any Service Provider arising from any transaction directly with that Service Provider.

You are responsible for all use of the Services and for all use of your Credentials, including use by others to whom you have given your Credentials. You may only use the Services for lawful, non-commercial purposes. If your use of the Services is prohibited by applicable laws, then you are not authorized to use the Services.

You may not use the Services in any manner that could damage, disable, or impair our servers or networks, or interfere with any other party’s use of the Services. You may not attempt to gain unauthorized access to any of the Services, user accounts, or computer systems through hacking, password mining, or any other means. You may not copy, index, or accumulate any Content or portion of the Services for any purpose whatsoever.

You are also responsible for reviewing and complying with our Community Guidelines, as they may be developed and posted on the i2i Platform from time to time. We may take any legal action and implement any technological measures to prevent violations and to enforce these Terms of Service and any such policies.

b. Account Credentials. When you create an Account, you will provide an email address and create a password (collectively, “Credentials”). You are responsible for keeping your Credentials private and secure and should not share them with anyone else. You must immediately notify us at support@i2iconnect.com if you believe your password has been compromised. You promise to provide us with accurate, complete, and updated registration information.

c. Connecting via Third-Party Services. You may be able to create an account or log in using a third-party service, such as Google or Apple. If you connect to the Services through such a third party, you give us permission to access and use your information from that service as permitted by them, and to store your log-in credentials for such service. You are ultimately in control of how much information is accessible to us and may exercise such control by adjusting your privacy settings on such third-party service. i2i has no control over, and assumes no responsibility for, the services, content, accuracy, privacy policies, or practices of any such third party.

d. Responsibilities of Service Providers. If you are a Service Provider or other person in the healthcare industry, regardless of whether you maintain an Account with i2i, you acknowledge and agree that you will not use the Services for any purpose other than your own personal use as a patient. Specifically, you will not use the Services to: (i) view or access the price, availability, or other information of another Service Provider for competitive purposes; (ii) engage in price-fixing or the coordination of services with other providers; or (iii) engage in any other anti-competitive, deceptive, or unfair practices, including but not limited to, booking fraudulent appointments or manipulating any review or outcome data, in violation of applicable law.

e. Disputes Between Users. If there is a dispute between you and any third party, including a Service Provider, you agree that i2i is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release i2i, its directors, officers, employees, and agents from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such dispute.

USER CONTENT AND FEEDBACK

a. User Content. You may have the opportunity to submit feedback regarding your experiences with Service Providers or to participate in other interactive features of the Services (collectively, “User Content”). You are solely responsible for any User Content you post, which must comply with our Community Guidelines and applicable law. You agree not to post any User Content that is false, fraudulent, defamatory, or that infringes on any third-party rights. You agree not to censor, coerce, or improperly influence any review, in strict compliance with the FTC Consumer Review Fairness Act (15 U.S.C. § 45b). User acknowledges and agrees that i2i is an interactive computer service provider under Section 230 of the Communications Decency Act (47 U.S.C. § 230). i2i takes no responsibility and assumes no liability for any User Content or Feedback posted by you or any third party, and i2i shall not be treated as the publisher or speaker of any such content. 

b. License to User Content. By posting User Content, you grant to i2i and its affiliates a worldwide, perpetual, irrevocable, royalty-free, fully paid up, and fully sublicensable license to use, copy, display, distribute, adapt, edit, translate, and prepare derivative works of such User Content. You represent and warrant that you have all rights necessary to grant such a license to us without infringing on the rights of any third party.

c. Feedback. We welcome your feedback and suggestions for improving the Services (“Feedback”). Any Feedback you submit to us is non-confidential. By submitting Feedback, you grant us a perpetual, worldwide, royalty-free, irrevocable license to use and publish such Feedback for any purpose, without compensation to you.

TELETHERAPY SERVICES

You may be able to utilize certain teletherapy services through the i2i Platform, which may include i2i’s own video service or certain third-party virtual care services (“Video Services”).

i2i is not a healthcare provider. In providing the Video Services, i2i’s role is limited to facilitating your access to teletherapy services provided by Service Providers. i2i is not responsible for the acts or omissions of any Service Provider, or for the content of your communications with them. i2i is independent of the Service Providers and does not employ or exercise any control over the clinical services they provide.

Furthermore, i2i has no control over, and assumes no responsibility for, the security, quality, content, legality, or practices of any Video Services offered by a third party. By using any Video Services, you release and hold us harmless from any and all liability arising from your use thereof.

THIRD-PARTY LINKS AND SERVICES

a. Links to Other Websites. While using the Services, you may encounter links to other websites or services that are not owned or controlled by i2i. These links are provided for your convenience only, and we do not endorse and are not responsible or liable for the content, accuracy, or practices of any third-party sites. Although we attempt to link to trustworthy websites, we will not be responsible for any objectionable, unlawful, or inaccurate material contained in such other websites. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or service.

Your interactions with any organizations and/or individuals found on or through the Services, including Service Providers, are solely between you and such third parties. You should make whatever investigation you feel is necessary before proceeding with any transaction with any of these third parties. You agree that i2i will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.

b. Third-Party Software. The i2i Platform may incorporate software from third parties, including open-source software. Your use of the Services constitutes your agreement to be bound by any and all applicable terms and conditions of such third-party software providers. i2i may provide additional notices or disclaimers related to the use of third-party software as applicable.

c. Mobile Application Terms. If you access the Services via a mobile application (an “Application”), you acknowledge that this Agreement is between you and i2i only, and not with the Application Store from which you received the Application (e.g., Apple App Store or Google Play) (“Application Store”). Your license to use the Application is conditioned upon your compliance with the applicable Application Store’s terms and conditions. You and i2i acknowledge and agree that the Application Store is not responsible for the Application or its content. The Application Store has no obligation to furnish any maintenance or support services. To the extent permitted by law, the Application Store will have no warranty obligation whatsoever with respect to the Application. i2i, not the Application Store, is responsible for addressing any claims you may have relating to the Application, and for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim. The Application Store and its subsidiaries are third-party beneficiaries of this Agreement and may have the right to enforce it against you. You represent and warrant that you are not located in a country subject to a U.S. government embargo or that has been designated by the U.S. government as a “terrorist supporting” country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

OUR INTELLECTUAL PROPERTY AND YOUR USE OF CONTENT

All of the Content is owned by i2i or our licensors and is protected by copyright, trademark, patent, and other intellectual property laws. You acknowledge that the Services and any underlying technology used in connection with the Services contain i2i’s proprietary information.

We grant you a limited permission to use the Content for personal, non-commercial purposes only and do not transfer any intellectual property rights to you by permitting your use of the Services. You may print, download, and store information from the Services for your own convenience, but you may not copy, distribute, sell, or exploit any of the Content for any commercial purpose. All rights in the Services not expressly granted to you are retained by i2i.

PAYMENT SERVICES

a. Payment Facilitation. You may be permitted to use the Services to pay for your financial obligations to a Service Provider, including copayments, coinsurance, and other fees for clinical services (“Payment Services”). If you or your Service Provider utilize our Payment Services, a transaction processing fee may apply. We process your payment card information in collaboration with our third-party payment processing partners (such as Stripe, Inc.) in accordance with our Privacy Policy. Any payment terms presented to you when using these services, including our separate Payment Authorization Agreement, are deemed part of this Agreement.

You acknowledge that i2i operates a technology platform, and any fees charged to Service Providers for marketplace matching and routing are fixed, administrative fees that are entirely separate from clinical reimbursement. Separately, any transaction processing fees assessed for the use of i2i’s integrated payment gateway are strictly for financial technology and merchant services, and do not constitute fee-splitting, a referral fee, or a percentage of a Service Provider’s clinical revenue.

Furthermore, you acknowledge that i2i is not responsible for determining the price of any clinical service. The Service Provider is solely responsible for providing you with price information and for the accuracy of any fees charged. You and your Service Provider are responsible for agreeing to pricing for any and all services. I2I IS NOT RESPONSIBLE FOR YOUR OR ANY SERVICE PROVIDER’S FAILURE TO AGREE TO PRICING.

b. Your Financial Responsibility with Insurance. While our platform may provide an estimate of your financial obligations under your insurance plan (such as your copayment or deductible), this information is for your convenience only, and we make no guarantees and disclaim all warranties that it is correct. You acknowledge that this information is provided to us by third-party clearinghouses and can change frequently. Please keep in mind that: (i) your insurance benefits are constantly being updated (for example, to reflect amounts you have paid toward your deductible); (ii) you will likely receive an Explanation of Benefits (EOB) from your insurance company after you receive services, which is the final determination of benefits; and (iii) you may ultimately owe your Service Provider a different amount than what was estimated by our platform. You are solely responsible for all such charges.

c. Transaction Processing. You acknowledge and agree to the following:

  • i. Your Responsibility for Charges. You are responsible for paying all amounts charged by your Service Provider for the clinical services they render. This includes all cost-sharing obligations such as copayments, deductibles, and coinsurance.
  • ii. Our Role as Facilitator. i2i is not responsible for any charges submitted for processing by Service Providers. If you dispute any fees charged by a Service Provider, you must resolve such dispute directly with that Service Provider.
  • iii. Payment Processor. We use a third-party payment processor, Stripe, Inc., to process payments. Your use of the Payment Services constitutes your agreement to be bound by Stripe’s terms and conditions.
  • iv. Your Information. You must provide and maintain current, complete, and accurate billing information in your account.
  • v. Time Limit on Disputes. You must promptly review all charges. In no event may you raise any questions or disputes concerning a charge more than sixty (60) days after the date of the applicable transaction.
  • vi. Failed Transactions. Neither i2i nor our payment processing partner will be responsible if we are unable to complete a transaction for any reason, including but not limited to: (A) if you have not provided us with accurate payment information; (B) if you do not have sufficient funds or credit to complete the transaction; (C) if you do not have an active payment card; (D) if your account with us or our payment processor has been suspended or terminated; or (E) if we have reason to believe the transaction is unauthorized.
  • vii. Transaction Processing Fees. By using the Payment Services, you acknowledge that a transaction processing fee may be added to your payment or deducted from the Service Provider’s payout. The Service Provider is solely responsible for determining whether to pass any payment processing surcharges on to you, to the extent permitted by applicable state law and card network rules.
  • viii. Chargebacks. If you initiate a chargeback or payment dispute with your credit card issuer for clinical services that were legitimately rendered, you remain financially responsible for the full amount of the charge. Unjustified chargebacks may result in the immediate suspension or termination of your Account, and your Service Provider reserves the right to pursue collections for unpaid balances.

DISCLAIMERS

a. General Disclaimer. You acknowledge that we have no control over, and no duty to take any action regarding: (i) which users gain access to the Services; (ii) what Content you access; or (iii) what actions you may take as a result of having been exposed to the Content. You release us and our licensors, suppliers, partners, and our respective officers, directors, and employees (all such parties together, the “i2i Parties”) from all liability for your use of any Content. The i2i Parties make no representations or warranties regarding any services offered through the i2i Platform. We have no special relationship with or fiduciary duty to you.

b. WARRANTY DISCLAIMER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE I2I PARTIES PROVIDE THE SERVICES “AS IS” AND “AS AVAILABLE.” WE MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE CONTENT OR SERVICES. THE I2I PARTIES HEREBY DISCLAIM ALL WARRANTIES, INCLUDING ANY WARRANTIES THAT THE SERVICES ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE, OR NON-INFRINGING. WE DO NOT GUARANTEE THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR MEET YOUR REQUIREMENTS, OR THAT THE SERVICES WILL OPERATE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

LIMITATION OF LIABILITY

a. Financial Limitation. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS THE CANCELLATION OF YOUR ACCOUNT. IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (I) THE TOTAL AMOUNT OF FEES, IF ANY, THAT YOU PAID TO I2I IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED DOLLARS ($100).

b. Disclaimer of Indirect Damages. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE I2I PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES. THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, THE COST OF SUBSTITUTE GOODS OR SERVICES, OR THE MEDICAL MALPRACTICE OR NEGLIGENCE OF SERVICE PROVIDERS UTILIZED THROUGH THE SERVICES, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

c. State Law Applicability. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

d. General Release. YOU HEREBY WAIVE YOUR RIGHTS WITH RESPECT TO CALIFORNIA CIVIL CODE SECTION 1542 OR ANY SIMILAR LAW OF ANY JURISDICTION, WHICH SAYS IN SUBSTANCE: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless i2i and its officers, directors, and employees from all liabilities, claims, damages, and expenses, including reasonable attorney’s fees, that arise from or are related to: (a) your use of the Services; (b) your violation of this Agreement, our Community Guidelines, or any other policies posted on the i2i Platform; (c) your violation of any intellectual property or other right of any person or entity; or (d) any actions taken by anyone using your Credentials. This indemnification obligation does not apply to the extent that any such claims or expenses arise as a direct result of our own gross negligence or intentional misconduct.

TERMINATION

We reserve the right, in our sole discretion, to suspend or terminate your Account immediately, with or without notice, if you or anyone using your Credentials has violated this Agreement, our Community Standards, or other policies posted through the Services. We may also terminate your Account for any other reason, including inactivity.

i2i shall not be liable to you or any third party for any termination of your access to the Services. Following termination, you agree not to attempt to use the Services again without our permission. Account termination may result in the permanent deletion of any content associated with your Account. The provisions of this Agreement that, by their nature, should survive termination shall survive. This includes, but is not limited to, Sections 2 through 7, and Sections 10 through 17.

i2i reserves the right to investigate and take appropriate legal action against anyone who violates these Terms of Service, including without limitation, removing offending content from the Services, terminating the Account of such violators, and/or blocking their use of the Services.

DISPUTE RESOLUTION; BINDING ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT CONTAINS AN ARBITRATION AGREEMENT THAT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND WAIVING YOUR RIGHT TO A JURY TRIAL.

Most user concerns can be resolved by emailing us at support@i2iconnect.com. In the unlikely event we are unable to resolve a complaint to your satisfaction, this Section explains how any “Dispute” (as defined below) will be resolved.

For purposes of this Section, “i2i” includes i2i LLC and any of its affiliates, officers, directors, and employees. You and i2i agree that for the purpose of any dispute arising out of this Agreement, i2i’s personnel are third-party beneficiaries and have the right to enforce this Agreement against you.

YOU AND I2I AGREE THAT ANY DISPUTE SHALL BE RESOLVED BY FINAL AND BINDING INDIVIDUAL ARBITRATION, EXCEPT AS OTHERWISE PROVIDED HEREIN. Either party may elect to have individual claims heard in small claims court if those claims qualify.

You and i2i agree that these Terms of Service affect interstate commerce and that the Federal Arbitration Act governs all questions as to whether a Dispute is subject to arbitration.

For purposes of this Arbitration Agreement, a “Dispute” includes any and all claims or controversies between you and i2i related in any way to this Agreement or your use of the Services, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and even if the Dispute arises after the termination of your relationship with i2i. A “Dispute” does not include disagreements relating to: (1) your use of third-party services; (2) a breach of your privacy rights caused by a third party; or (3) the infringement of either party’s patents, copyrights, trademarks, or trade secrets (collectively, “Excluded Disagreements”). Excluded Disagreements shall not be subject to arbitration. The arbitrator shall decide all issues except for those relating to the scope and enforceability of the Arbitration Agreement, which are for a court to decide.

a. Waiver of Jury Trial and Class Actions. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND I2I WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. YOU AND I2I ALSO WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION IN ARBITRATION OR IN LITIGATION IN COURT. In any litigation between you and i2i over whether to enforce or vacate an arbitration award, YOU AND I2I WAIVE ALL RIGHTS TO A JURY TRIAL. Notwithstanding the foregoing, the parties retain the right to participate in a class-wide settlement. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR OTHER REPRESENTATIVE PROCEEDING. This waiver applies to class arbitration. If, however, this waiver of class actions is deemed invalid or unenforceable, then neither you nor i2i is entitled to arbitration, and all claims and disputes will be resolved in a court.

b. Mandatory Informal Dispute Resolution. You and i2i agree to engage in good-faith negotiations to try to resolve any Dispute before initiating an arbitration proceeding. The party initiating the Dispute must first send a written notice (“Pre-Arbitration Notice”) to the other party that includes: (i) a detailed description of the basis for the Dispute and the relief sought; (ii) the full name and contact information associated with your account; and (iii) any information that would help us identify the transaction at issue. Your notice to us must be personally signed by you. Your Pre-Arbitration Notice to us must be sent to legal@i2iconnect.com. For a period of sixty (60) days from the date of receipt of a completed Pre-Arbitration Notice, the parties will use reasonable efforts to resolve the Dispute. If i2i requests it, you agree to personally participate in an individualized telephone settlement conference to discuss a potential resolution. If the Dispute is not resolved within this 60-day period, either party may commence arbitration. Compliance with this informal resolution process is a mandatory precondition to initiating arbitration, and a court of competent jurisdiction shall have the authority to enforce this requirement. Any applicable statute of limitations shall be tolled while the parties engage in this process.

c. Arbitration Rules and Procedures. If the Dispute is not resolved through the informal process, it shall be finally settled by binding arbitration in Austin, Texas. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules (the “Rules”) then in effect. The Rules are available at the AAA’s website (www.adr.org). In no event shall the arbitrator consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding. To commence an arbitration proceeding, you must send a demand to the AAA and a copy to i2i at legal@i2iconnect.com, which must include a copy of the Pre-Arbitration Notice and a certification that the informal dispute resolution process was completed in good faith. By filing a demand, the initiating party and its attorney represent that the claim is not being presented for any improper purpose, is warranted by existing law, and that the factual contentions have evidentiary support. The arbitrator is authorized to impose sanctions for any improper or frivolous claims. 

Mass Arbitration Procedures. To increase the efficiency of administration and resolution of arbitrations, if twenty-five (25) or more similar arbitration demands (a “Mass Filing”) are presented against i2i by or with the assistance of the same law firm, group of law firms, or organizations, the AAA shall administer the mass filing in batches of fifty (50) demands per batch (or as close to fifty as possible). The AAA shall resolve each batch as a single consolidated proceeding with one set of filing and administrative fees due per side, per batch. You agree to cooperate in good faith with i2i and the AAA to implement this batching approach. If this batching provision is found to be unenforceable, the parties agree that the Mass Filing shall be stayed pending the resolution of a single bellwether proceeding. 

d. Cost and Scope of Arbitration. The AAA Rules will govern the payment of all arbitration fees. Each party shall be responsible for its own attorneys’ fees, unless the arbitrator determines that a party’s claim is frivolous. i2i will consider a request to reimburse your filing fee upon a demonstration of financial hardship. The arbitration will be conducted by a single arbitrator who will apply these Terms of Service as a court would and will adjudicate any Dispute according to applicable law and the facts on record. ALL CLAIMS AND DISPUTES MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS OR REPRESENTATIVE BASIS. CLAIMS OF MORE THAN ONE PERSON CANNOT BE CONSOLIDATED OR ARBITRATED JOINTLY. THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S PARTICULAR CLAIM. The arbitrator may not issue a “public injunction.” If a court of competent jurisdiction holds that these restrictions are unenforceable with respect to a particular claim or request for relief, the parties agree that such claim or request for relief may proceed in court but shall be stayed pending the arbitration of all remaining claims.

e. Opt-Out of Arbitration. You have the right to opt out of this Arbitration Agreement by sending written notice of your decision to i2i LLC, Attn: Legal, 508 Deep Eddy Ave, Austin, TX 78703, postmarked within thirty (30) days of your initial acceptance of these Terms of Service. Your notice must include: (i) your full name and residence address, (ii) the email address associated with your account, and (iii) a clear statement of your intent to opt out of this Arbitration Agreement.

f. Exclusive Venue. If you send the opt-out notice described in Section 16.e, or in any other circumstance where this Agreement permits a party to litigate a dispute in court, then the parties agree that any such judicial proceeding will be brought exclusively in the state or federal courts located in Travis County, Texas. 

g. Arbitration Severability. Except as otherwise provided herein, if any part of this Arbitration Agreement is found to be unenforceable, the remainder of the Arbitration Agreement shall continue in full force and effect. This Arbitration Agreement will survive the termination of your relationship with i2i.

h. Future Changes to this Section. If we make any future changes to this Arbitration Agreement (other than a change to our legal notice address), you may reject any such change by sending us written notice within thirty (30) days of the change to i2i LLC, Attn: Legal, 508 Deep Eddy Ave, Austin, TX 78703. Such written notice does not constitute an opt-out of arbitration altogether. By rejecting any future change, you are agreeing that you will arbitrate any Dispute between us in accordance with the language of this Section as of the date you first accepted these Terms of Service.

MISCELLANEOUS

a. Governing Law and Language. This Agreement shall be construed and enforced in accordance with the Federal Arbitration Act, applicable federal law, and the laws of the State of Texas as applied to contracts made and to be performed entirely within Texas, without giving effect to any conflicts of law statute. This Agreement is drafted in the English language, and the English version shall be controlling in the event of any conflict with a translation.

b. Severability. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be deemed modified to be valid and enforceable to the maximum extent permitted by law, consistent with the original intent of the parties.

c. Entire Agreement and Waiver. This Agreement, together with our Privacy Policy and any other policies or guidelines posted on the i2i Platform, constitutes the entire agreement between you and i2i and supersedes all prior agreements, oral or written. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights.

d. Assignment. You may not assign, transfer, or sublicense this Agreement or your Account to anyone else without our prior written consent. Any attempt to do so in violation of this Section shall be null and void. We may assign this Agreement and any of our rights and obligations hereunder at any time to an affiliate or in connection with a merger, acquisition, or sale of our business or assets.

e. Eligibility and Use for Minors. You must be at least eighteen (18) years of age to use the Services. Individuals under the age of eighteen (18) are not permitted to create an Account or directly use the Services. If you are a parent or legal guardian, you may create an account and use the Services on behalf of a minor child. By doing so, you represent and warrant that you are the parent or legal guardian of such child and that you agree to these Terms of Service on their behalf. You are solely responsible for all use of the account. By using the Services, you represent and warrant that you have the right, authority, and capacity to enter into these Terms of Service. Use of the Services is void where prohibited by applicable law. The Services are intended for users in the United States only. Any use outside of the U.S. is prohibited and at your own risk. Users are responsible for compliance with any local, state, or federal laws applicable to their use of the Services.

f. Electronic Communications. i. Risk Acknowledgment. You acknowledge that standard email and SMS/MMS messaging are not secure, encrypted channels. There is a risk that Protected Health Information (PHI) transmitted via these methods could be intercepted or viewed by a third party. By providing your contact information and using the Services, you are acknowledging and accepting this risk. ii. Essential Communications. By providing your mobile phone number, you expressly consent to receive essential text messages from i2i, including but not limited to, appointment confirmations and reminders. Message and data rates may apply. iii. Marketing Communications. Separately, we may ask for your express consent to receive automated marketing text messages. Consent to receive marketing messages is not a condition of using the Services. iv. Opt-Out. You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. If you opt out, we may send you a final text to confirm your decision. Please note that opting out of essential text messages may negatively impact your use of the Services, as they are a primary means of communication. v. Your Responsibility and Indemnity. You represent and warrant that you are the owner of the phone number you provide. You agree to indemnify and hold i2i harmless from any claims, including claims under the Telephone Consumer Protection Act (TCPA), arising from your breach of this warranty.

g. Time Limitation on Claims. You agree that any claim you may have arising out of or related to your relationship with i2i must be filed within one (1) year after such claim arose; otherwise, your claim is permanently barred.

h. Electronic Agreement. Your affirmative act of using the Services or creating an Account constitutes your electronic signature to this Agreement, which includes our Privacy Policy and any other policies we may post from time to time, such as our Community Guidelines. This Agreement may be electronically signed, and your electronic signature is the legal equivalent of a handwritten signature.

i. Copyright Policy. Please see our Platform Guidelines to review our policy for addressing claims of copyright infringement.

j. Headings. The headings of the Sections of this Agreement are for convenience of reference only and shall not affect the interpretation of this Agreement.